Refund policy

Return & Refund Policy

At XVORR, we strive to deliver premium-quality products and an exceptional shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Order Cancellation

Orders may be cancelled only within 30–60 minutes of being placed.

Once an order has been processed, packed, or handed over for fulfillment or shipping, cancellation requests cannot be accepted.

To request an order cancellation, please contact us immediately through our official support channels.

Returns & Refunds

At this time, XVORR does not offer monetary refunds.

If your return request is approved, you will receive store credit in the form of a coupon code that can be used for future purchases.

A deduction of Rs. 200 will be applied towards shipping and reverse shipping charges before the store credit is issued.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery.

To process your claim, you must provide:

An unboxing video recorded from the moment the package is opened.
Clear photographs showing the issue with the product.
Your order details.

Claims submitted without sufficient evidence may not be eligible for approval.

After reviewing your request, the XVORR team will determine whether the claim qualifies for a replacement or store credit.

Product Appearance

Please note that slight variations in color, print placement, lighting, or photography may occur between the product images displayed on our website and the actual product received.

If you believe the product differs significantly from what was advertised, please contact our support team within 48 hours of receiving your order. Each case will be reviewed individually, and an appropriate resolution will be provided where applicable.

Size Exchange Policy

We recommend reviewing our size chart carefully before placing an order.

If you require a size exchange, you must contact us within 4 days of receiving your order through our official support email or Instagram.

Please note the following conditions:

Size exchanges are limited to one item per customer. Requests involving two or more items may not be approved.
The item must be unused, unwashed, unworn, and in its original condition with all tags intact.
Products that are stained, torn, stretched, altered, or damaged will not qualify for exchange.

Once your request is approved, XVORR will arrange a reverse pickup where available.

After the returned product passes our quality inspection, store credit equivalent to the purchase value, minus Rs. 200 towards reverse shipping charges, will be issued.

The store credit will be provided as a discount code and shared via email or any official communication channel.